include, but are not limited to Responsible for representing the Bank to the customer in a courteous, professional manner and providing prompt, efficient, and accurate service. Call on customers and prospective customers to promote new and additional business for the Bank. Sell commercial bank services to customers and prospective customers; duties include explaining vario

include, but are not limited to Act on daily fraud alerts produced by the bank's fraud monitoring system as related to account and card fraud Conduct fraud case investigations, responding to reports of suspected/confirmed fraudulent activity as well as elder financial exploitation May serve as primary point of contact for law enforcement and adult protective service agenci

include, but are not limited to Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers. Manage the ticket & email inbox correspondence for BSA & Fraud Manage the Fraud Support Hotline. Monitor newly established customers and accounts to ensure compliance. Perfo

include, but are not limited to Serves as a sales representative for all senior products. Generates prospects for new business through First Mid channels. Meets with the prospects to gather underwriting information, to deliver quotes, and close sales. Handles customer service requests in conjunction with other staff members. Develop and maintain a working relationship with

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Supervises the daily activities of the Tier I CSC agents Monitoring and reviewing contacts for performance evaluation Coaching, mentoring, and developing Tier I agents Identifies, analyzes, and addresses performance trends and gaps Coordinates with the CSC Training & Quality Specialist to enhance the CSC Training Program to address performan

include, but are not limited to Responsible for business development of qualified and non qualified retirement plans, including 401(k), 403(b), 457, profit sharing, deferred compensation, and cash balance plans established by employers. Identify and research prospective clients within the target market segments, including individuals, businesses, and organizations seeking

include, but are not limited to Assists loan officers by preparing various documents such as sending notices, preparing past due correspondence, ordering credit bureau reports and appraisals and preparing customer correspondence. Assists loan officers in gathering information for new loan requests and submits loan requests and supporting documentation to Central Loan Proce

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to GENERAL Responsible for leading the team to ensure an exceptional customer and team member experience. Maintains a position of trust and responsibility by keeping all customer or team member information confidential. Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as w

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Serves as insurance producer. Generates prospects for new business including those through First Mid channels. Meets with the prospects to build a relationship, gather underwriting information, deliver proposals, and win the business. Primarily responsible for relationship management, new business development, and client account retention. S