Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activitie

Manage new NG911 site activations Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. Initiate internal escalations, as necessary. Place proactive outgoing status calls to customers. Provide follow up and resolution information of assigned trouble tickets. Monitor event alarms in multiple systems, raise, request, and

Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Monitors network operations and resolves routine network monitoring problems. Monitors network performance Conducts routine monitoring equipment installation and maintenance activities Resolves routine trouble tickets. What We Look For in a Candidate Associates'

Develops project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Facilitates project tasks through daily communication and weekly team meetings; managing vendors in ordering, shipping, an

Conduct OSP maintenance and locating fiber optic cable routes Assist with splicing and testing of fiber optic cable in a field environment Interface with Miss Utility Call Centers and automated programs Read and interpret Miss Utility tickets and compare to existing outside drawings Communicate verbally with construction subcontractors regarding protection and/or maintena

ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Perform other duties assigned by management team. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers fo

Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities. Serve as the single point of contact between Lumen and Contractors to resolve issues arising during the construction and/or maintenance proc

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions. Management of circuits (T1 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long haul, metro and international optical networks. Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled

Develops project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Facilitates project tasks through daily communication and weekly team meetings; managing vendors in ordering, shipping, an

Develop project plans, tasks, and timelines with great vision and clarity while performing risk assessment, contingency planning, and resource management to ensure services are consistently delivered correctly and cost effectively on a timely manner. Communicate project plan and status with high clarity, visibility, and frequency while capturing and measuring metrics and

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas. Develops and manages relationships with acquired and/or

Provides thought leadership that is recognized across the company. Continually identifies and implements new opportunities for cost savings, cost avoidance and proactively tracks progress towards these objectives that are critical to the company. Independently prepares and presents advanced business cases, return on investment models, and change management programs to sta

Will support early stage customer development, with particular focus on our Network as a Service (NaaS) platform. Working alongside the sales team positioning Lumen services directly, with the customer. A virtual member of the team, accountable for technology outcome vison for customers. Works closely with the account teams to form part of the early opportunity pursuit fu

This position will be responsible for managing our Engineering and Construction team. Our Engineering and Construction team is responsible for building out our network in a given territory and will be a highly visible position as well as being customer facing. The Manager will be responsible for Inside Plant and Outside Plant Engineering and will have direct reports that

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics , which include customer usage data, health indicators (disconnects,