Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time. Accurately documents the call, and if applicable, generates appro

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

1. Responsible for performing merchant deposits and change orders. Also required to verify incoming correspondent bank deposits. This duty is performed about 35% of the time. 2. Ensures incoming and outgoing shipments of money are signed for and that the security cameras are being monitored during armored car entrances. Processes and balances incoming loose coin deposits

Maintains a strong working knowledge of departmental systems and ensures all daily operating responsibilities are completed according to established policies and procedures. This duty is performed about 40% of the time. Responds to inquires in person, email, and/or phone according to established procedures and policies as well as in an efficient, timely, and professional

Generates reports used to review and audit all online timecards ensuring accuracy and completeness. Ensures that all employees are paid in accordance with all current minimum wage and overtime regulations. This duty is performed about 40% of the time. Collects, reviews, and audits all other payroll data including incentives, commissions, bonuses, and salary adjustments en

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Processes various types of invoices including associate expense reports, checking due dates, billing information, discount rates, and check requests on a daily basis for the bank and all subsidiaries. This duty is performed about 35% of the time. Processes payment for routine invoices and bills in an accurate and timely manner. This duty is performed about 20% of the time

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Answers incoming telephone calls and ascertains the callers' needs and/or the subject of their calls. Answers general questions and/or relays the call to the appropriate individual within the department. Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This duty is performed daily 90% of the time. Performs a variety

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Meets or exceeds Secret Shop score expectations. This duty is performed about 20% of the time. Has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.