Summary

The Trade Support Operations Associate is responsible for driving departmental results for the ongoing support reconciling and balancing fixed income transactions for the firm by proficiently using Excel spreadsheets. This position will also require collaboration among team members, branch office personnel, and Stifel Trading Desks to provide a high level of service under direct supervision while following established procedures.

Essential Duties & Responsibilities

• Accurately provides phone support with a high level of service while adhering to departmental procedures and guidelines.
• Provides support related to industry-related questions, branch procedures, and research branch inquiries while acting as the company gatekeeper for Stifel information.
• Identifies potential problems or issues and escalates to department leadership if necessary.
• Provides timely updates on the progression of job responsibilities to leadership.
• Demonstrates the ability to work collaboratively within a team and with other areas in the firm.
• Provides the highest quality of service through written and verbal communications while maintaining a positive, empathetic, and professional attitude.
• Daily reconciliation of various fixed-income transactions, including, but not limited to, municipal and corporate bonds, treasuries, agencies, and emerging market bonds.
• Identifies trade exceptions and resolves breaks with trading desks and other broker/dealers' back offices on a timely basis before the settlement date.
• Learns and assists with Cancels and rebills and other trade-related corrections.
• Bill trades manually as instructed by money managers or as required because of automated trade reject.
• Accurately submits comparisons on open trade items by validating correct monies and other terms of the negotiated transaction.

Qualifications

• Strong organizational skills with the ability to follow up on open tasks, multitask, prioritize, and manage time effectively.
• Strong communication skills, including phone contact handling and active listening.
• Ability to learn Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's branches.
• Knowledge of financial services applications, systems, terminology, and procedures.
• Sound understanding of Stifel's applications, industry rules/regulations, and Stifel policies that pertain to the department and Stifel's Trading Desks.
• Ability to assist with testing applications and upgrades as they become available.

Educations & Experience

• Minimum Required: High School Diploma or equivalent. Bachelor's Degree preferred.
• Minimum Required: 1+ years of professional business-related experience.

Systems & Technology

• Microsoft Outlook and Microsoft Office Suite, especially Word and Excel.
• Thomson One, BETA, and Salesforce knowledge is beneficial.

About Stifel

Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

#L1-CC1