• Respond to new referrals documenting in appropriate method.

• Maintain waiting list according to CARF and DMH standards within PFH Services.

• Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to Code of Ethics and agency policies.

• Ensure program census is maintained according to service model; applicable to medically monitored inpatient detoxification, residential, and/or outpatient clients/patients

• Correct any file/charting technical deficiencies within appropriate time frame.

• Facilitate Screening on phone or face-to-face.

• Offer administrative support to clinical staff in completion of letters, forms, (i.e..SATOP forms)

• Complete admissions in EMR & any other applicable databases to include but not limited to: face sheet, release of information, residency, and financial information.

• Coordinate with Care Managers insurance information for clients

• Enter data into computer data base within the appropriate timeframes (PFH, CIMOR)

• Coordinate with billing department to assure all admissions/transfers/discharges are completed within timeframes and are successfully batched to payer.

• Exhibit exceptional customer service skills creating a welcoming environment for new clients/patients.

• Assist in filing, quantitative chart review, compiling chart information.

• Other duties as assigned by the Clinical Supervisor, Program Director, Vice President, and/or Executive Team members.

• Excellent verbal and written communication skills.

• Adept at establishing rapport and creating a welcoming atmosphere.

• Ability to prioritize tasks/duties and manage multiple tasks while meeting deadlines.

• Basic Computer Skills in Word & Excel

• Knowledge of confidentiality laws related to treating mental health and substance use disorders.

• Extensive knowledge of the policies, procedures, and regulations of the program to which the associate is assigned.

• Attentive to detail.

• High School Diploma or General Equivalency Diploma

• None

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation within 30 Days of employment.

• First Aid certification within three (3) months of beginning employment and upon renewal date.

• Obtain CPR certification within three (3) months of beginning employment and upon renewal date.

• Behavioral Management training completed within thirty (30) days of employment or first available class after start date:

  • CPI for Residential programs

  • Crisis Management on Relias Learning for Outpatient programs

• All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.