• Assist Manager/Director to create and maintain an environment in which all clients, referral sources, stakeholders and personnel are treated with dignity and respect.

• Assist Manager/Director to maintain quality management practices to ensure all confidentiality, CARF contractual and PFH best practices are adhered to during provision of services.

• Ensure programs operate with a sense of urgency maintaining best practice time frames:

  • 15 days to complete Chafee intake

  • 10 days to complete TLSS intake

  • Service plan complete within 1 week of program start date

  • Discovery/Exploration complete within 4 weeks

  • Job placement occurs within 90 days for placement services (120 days for ESP)

• Monitor all clients continuing in job development beyond 90 days to ensure a staffing is scheduled to identify ongoing service needs.

• Monitor outcomes for clients in job placement, ensure services are meeting or exceeding:

  • 75% placement rate

  • 80% retention rate

  • Employment Specialists meeting placement expectations (3 a month ES, 2 a month ESP/SE)

• Assist Manager/Director to obtain input from clients and referrals sources regarding satisfaction with services to be analyzed, and assist with meeting the following best practice outcomes:

  • Return rate: 35% clients, 40% referral sources

  • Satisfaction rating: Greater than 90%

• Complete field observations of team members providing services.

• Review written service documentation for quality, thoroughness and substantial service language.

• Monitor job development contacts by reviewing job logs for frequency, quantity, and adherence to identified vocational goal as appropriate to the scope of services supported.

• Complete quality management file reviews for each service supervised.

• Monitor client "Profile" documentation, ensuring thorough completion and required updates.

• Ensure all client information is entered into the database in a timely manner and programs are updated accurately throughout the duration of services.

• Assist Manager/Director to conduct ongoing reviews of referral and client outcome information.

• Meet quality expectations of referral sources, as noted in partnering meetings.

• Maintain contact with referral/funding sources to promote positive relationships and program growth.

• Assist Manager/Director in providing supervision and support to influence team members' productivity, provision of quality services and sense of urgency.

• Assist Manager/Director to schedule team members and manage leave requests. This includes the following duties if assigned VSS scheduling responsibilities:

• Maintain all VSS schedules, ensuring all clients receiving services have coverage at all times.

• Provide direct services for assignments in the event VSS is not available.

• Ensure all involved team members receive schedules of coverage.

• Monitor the performance and productivity of each team member supervised and assist Manager/Director to develop performance goals for team members not meeting expectations.

• Assist Manager/Director to conduct annual performance evaluations of personnel, identifying measurable goals and objectives for each team member supervised.

• Provide and document timely orientation and on-going training of all team members.

• Facilitate provision of all current policies, procedures and informational materials for team members.

• Oversee the acceptance of referrals and coordinate team member assignments.

• Identify staffing pattern needs, making recommendations for and filling open positions.

• Post job openings, screen applicants, hire personnel and create/maintain personnel records.

• Ensure all team members are aware of and adhere to Health & Safety policies and procedures.

• Assist Manager/Director to inform team members of the Request for Change process and encourage its use. As appropriate, respond within required timeframes to all requests submitted.

• Track and report the revenue and expense information for designated service areas.

• Ensure appropriate billing and/or reimbursement documentation is created and entered into the associated database in a timely and accurate manner.

• Assist Manager/Director to monitor bank accounts, payroll, invoicing and bill paying.

• Facilitate the research and solicitation of past due invoices, providing needed documentation and serving as liaison with funding sources.

• Maintain a flow of referrals and services sufficient to ensure the fiscal viability of the office/services.

• Provide direct services to clients in any capacity needed, including carrying a caseload of clients.

• Participate in networking, memberships and marketing activities throughout the local community, region and state to increase awareness and develop partnerships benefiting clients and services.

• Demonstrate effective communication skills sufficient to present information, provide training and market services in an array of individual and group settings.

• Attend meetings to serve as an advocate and liaison between clients, employers, family members, referral sources and community agencies.

• Participate in local, service line and organizational strategic planning.

• Assist with identifying new sources of funding and expansion/enhancement of current services.

• The individual should possess strong customer service skills, have skilled computer knowledge (Word, Excel, internet platforms, other electronic media) and be able to communicate effectively and accurately in verbal and written form.

• The individual should have an understanding of supporting individuals with disabilities and/or barriers to employment, education, and/or independent living.

• A high school diploma or equivalent certificate is required; an associate's or bachelor's degree in an applicable field such as human resources or social services from an accredited institution is preferred.

• One or more years of experience in a leadership role providing employment, personnel, social services or other applicable experience is preferred.

• As appropriate and designated by leadership, the Assistant Manager may supervise: Employment Specialists, Brain Injury Specialists/Supervisors, Youth Specialists, Vocational Support Specialists, Administrative Assistants and others as assigned.

• Communicate the strategic direction of the organization and encourage participation by all associates.

• Provide leadership and guidance to all aspects of the services provided.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Involve, as appropriate, all associates in order to achieve goals.

• Effectively communicate to associates any changes and news worthy events within the department or company to all associates.

• Handle difficult personnel situations directly, using appropriate discretion and Human Resource advice to show respect for the individual

• Champion change and effectively manage the implementation of new ideas.

• Reinforce team approach throughout functions; support and solicit input from team members at all levels within the company.

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias Learning at the beginning of employment and annually thereafter.

• Must have current or be willing to obtain certification in CPR/First Aid.

• Current driver's license with an acceptable driving record and current auto insurance are required.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand for extended periods (4-8 hours); walking may be required for short periods when conducting field-based activities. They must frequently use hands and fingers to write, type, operate a mouse, file documents, and otherwise handle documents. They must talk and hear when responding to in-person and/or phone inquiries. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.