Job Description:

Job Title: Community Support Specialist Supervisor
Location: Kirksville, MO
Department: Preferred Family Healthcare
Employment Type: Full Time
Shift: Flexible

Job Summary:

Are you a passionate and dedicated community member looking to make a positive impact in the lives of individuals facing mental health or substance use disorders? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Preferred Family Healthcare as a Community Support Specialist Supervisor!

In this role, you'll supervise a team of PFH associates, overseeing care coordination and access to community resources for individuals facing mental health and substance use challenges. Whether onsite or in the community, you'll play a crucial role in providing support and guidance to those in need.

Kirksville, MO offers a high quality of life, with vibrant community amenities and a supportive environment for personal and professional growth. Join us in making a difference in the lives of individuals struggling with mental health or substance use disorders and advancing your career!

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• 29 Days of PTO for Full-Time employees

• Emergency Medical Leave Program

• Flexible Spending Accounts - healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement
  

Key Responsibilities:

• Community Engagement: Establish and maintain effective relationships with community agencies under Director or Vice President's guidance, fostering collaborative partnerships to enhance support networks and resources.

• Quality Assurance: Conduct monthly record reviews to ensure compliance with State Regulatory/CARF standards and Quality Improvement Indicators, upholding the highest standards of service excellence and regulatory compliance.

• Continuous Improvement: Address deficiencies identified during weekly staffing meetings and assist associates in corrective actions, fostering a culture of continuous learning and improvement.

• Service Oversight: Provide oversight for service provision, including spot checks on staff documentation accuracy and adherence to service expectations, ensuring consistency and quality in service delivery.

• Regulatory Compliance: Monitor progress notes for regulatory compliance and ensure proper reference to treatment plans, maintaining transparency and accountability in client care.

• Community Readiness: Ensure Community Support associates are equipped for community-based service delivery, providing the necessary training and resources to excel in their roles.

• Training Coordination: Develop annual training schedules and coordinate required in-services with Clinical Supervisor, nurturing a culture of professional development and growth.

• Timely Reporting: Complete and review written reports for referral sources in a timely manner, fostering transparency and communication with external stakeholders.

• Promoting Recovery Principles: Promote the SAMHSA 4 Principles of Recovery and integrate healthcare services as a team leader, championing a holistic approach to wellness and recovery.

• Professional Representation: Ensure professional representation and appropriate contact with clients and external entities, fostering trust and confidence in our organization's services.

• Comprehensive Program Coordination: Develop program schedules respecting client rights and coordinate comprehensive services with outside agencies, ensuring holistic support and continuity of care.

• Financial Management: Monitor program budgets, review service delivery, and develop quarterly fiscal projections, optimizing resource allocation and financial sustainability.

• Staffing Management: Provide uninterrupted coverage by scheduling associates and arranging substitute coverage, ensuring seamless operations and continuity of care.

• Performance Evaluation: Conduct timely evaluations of PFH associates, providing constructive feedback and support for professional growth.

• Clinical Leadership: Provide clinical direction, perform corrective coaching, and maintain supervision records, fostering a supportive and empowering work environment.

• Policy Development: Ensure implementation of policies and procedures, recommending changes as needed to maintain compliance and effectiveness.

• Quality Management: Develop and implement a QM measurement system to promote continuous improvement, driving excellence in service delivery and client outcomes.

• Crisis Response: Participate in assessments and crisis assessments as required, providing timely and effective support during critical situations.

• Timely Completion: Ensure completion of treatment plans and quartiles within designated time frames, promoting efficient and effective service delivery.

• Commitment to Company Goals: Demonstrate commitment to company goals and objectives, embodying our mission and values in all aspects of work.

Education and/or Experience Qualifications:

Substance Use Disorder Programs:

• Master's Degree: Graduate from an accredited college or university in social work, counseling, psychology, psychiatric nursing, or related field, with at least 1 year of professional experience in substance use disorder treatment.
  OR
• Bachelor's Degree: Graduate from an accredited college or university in social work, counseling, psychology, psychiatric nursing, or related field, with at least 2 years of professional experience in substance use disorder treatment. Also, demonstrate competencies in supervision and substance use disorder
  treatment.
  OR
• Community Support Specialist Supervisors of Adolescent Programming: Require at least 2 years of supervised experience working with adolescents in education, treatment, or social service settings.
  

Mental Health Programs:

• Qualified Mental Health Professional: Meet one of the following criteria:
  • Physician with mental health training.
  • Psychiatrist or psychologist licensed under Missouri state law.
  • Licensed professional counselor or clinical social worker with specialized training in mental health services.
  • Registered psychiatric nurse with 2 years of experience in a psychiatric setting or a Master's degree in psychiatric nursing.
  • Master's or Doctorate degree in related fields with a practicum or 1 year of supervised experience.
  • Community Support Specialist meeting specified criteria, including a bachelor's degree in a human services field or equivalent experience.
  • Community Support Specialist Supervisors in mental health programming must have at least 3 years of case management experience in the mental health field.

Required License/Certification:

Preferred: Licensure or certification relevant to substance use disorder treatment, such as:

• Certified Alcohol and Drug Counselor (CADC)
• Certified Reciprocal Alcohol and Drug Counselor (CRADC)
• Certified Advanced Alcohol and Drug Counselor (CAADC)
• Certified Criminal Justice Addictions Professional (CCJP)
• Registered Alcohol and Drug Counselor (RADC-P)
• Registered Alcohol and Drug Counselor (RADC)
• Certified Co-occurring Disorders Professional (CCDP)
• Certified Co-occurring Disorders Professional Diplomate (CCDP-D)
  

Preferred: Licensure relevant to Mental Health Programs:

• Licensed Clinical Social Worker (LCSW)
• Licensed Professional Counselor (LPC)
• Licensed Psychologist
• Licensed Marriage and Family Therapist (LMFT)
• Licensed Psychiatrist or Physician

Additional Qualifications:

• Knowledge of case management and rehabilitation methods related to mental health and substance use disorder treatment.

• Familiarity with community resources for individuals with mental health and/or substance use disorders.

• Understanding of legal requirements and court procedures in mental health and substance use disorder treatment.

• Knowledge of supervisory and training techniques in a mental health treatment setting.

• Ability to plan, supervise, and evaluate the work of Community Support Specialists.

• Strong communication skills, both verbal and written, to produce clear and concise reports.

Supervisory Requirements:

• Communicate and encourage participation in the organization's strategic direction.

• Provide leadership and guidance in all Community Support aspects.

• Monitor and execute quality improvement initiatives actively.

• Engage associates to achieve goals effectively.

• Communicate changes within the department for smooth implementation.

• Intervene in difficult personnel situations with discretion and HR support.

• Foster a team-oriented approach, encouraging input and collaboration.

Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.