Job Description:

Job Title: Clinic Manager
Location: Kirksville, MO
Department: Preferred Family Healthcare

Employment Type: Full-time
Shift: Monday-Friday 8:00 A.M. - 5:00 P.M.

Job Summary:
Are you a dynamic leader with a passion for healthcare management and team development? Join our team at Preferred Family Healthcare as a Clinic Manager!

As a Clinic Manager, you'll create and maintain an environment where clients, personnel, and stakeholders are treated with dignity and respect. You'll oversee quality management practices, supervise staff, monitor provider schedules, coordinate billing processes, maintain positive relationships with stakeholders, and support local and organizational strategic planning efforts. Our ideal candidate has excellent communication skills, advanced computer skills, and extensive knowledge of healthcare management policies and procedures.

Kirksville, MO offers a high quality of life, with vibrant community amenities and a supportive environment for personal and professional growth. Join us in providing exceptional healthcare services and contributing to the growth and success of our clinic!

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more**

• Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• 29 Days of PTO for Full-Time employees

• Emergency Medical Leave Program

• Flexible Spending Accounts - healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement
  

Key Responsibilities:

• Cultivating Respectful Environment: Create and maintain an environment where clients, personnel, and stakeholders are treated with dignity and respect, fostering a culture of inclusivity and empathy.

• Quality Management: Maintain necessary quality management practices to ensure all relevant standards are adhered to, upholding the highest standards of service excellence.

• Staff Supervision: Supervise assigned staff, including performance coaching, evaluation completion, and performance management, nurturing a supportive and high-performing team.

• Appointment Management: Monitor provider schedules, no-shows, and cancellations, optimizing scheduling efficiency and maximizing client access to services.

• Front Office Coordination: Coordinate front office billing/check-in/check-out processes and workflows, ensuring smooth and efficient operations.

• Insurance Verification: Oversee benefit verification for patients, ensuring accurate billing and reimbursement processes.

• Data Management: Ensure timely data entry into the database and retrieval of data, maintaining accurate and up-to-date records for effective decision-making.

• Billing Oversight: Complete billing audits and coordinate with the billing department on charges, payments, and adjustments, ensuring financial accuracy and compliance.

• Chart Management: Oversee filing, quantitative chart review systems, and compilation of chart information, maintaining organized and secure record-keeping systems.

• Stakeholder Relationships: Maintain positive, professional relationships with referral sources, clients, and coworkers, fostering collaboration and mutual respect.

• Policy Dissemination: Facilitate education, awareness, and provision of current policies and procedures for team members, promoting adherence to organizational standards.

• Staffing Support: Assist in identifying staffing pattern needs and filling open positions, supporting leadership in recruiting and retaining talented individuals.

• Strategic Planning: Participate in local and organizational strategic planning efforts, contributing insights and perspectives to shape future initiatives.

• Resource Development: Assist with identifying new sources of funding and expanding/enhancing current services, contributing to organizational growth and sustainability.
  

Education and/or Experience Qualifications:

• Bachelor's Degree in business management, administration, health management, or a closely related field; OR

• High School education and four (4) years of experience in healthcare management.
  

Supervisory Requirements:

• Communicate the strategic direction of the organization and encourage participation by all associates.

• Provide leadership and guidance to all aspects of clerical work.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Effectively communicate changes and news to all associates to ensure practice.

• Handle difficult personnel situations directly, with appropriate discretion and Human Resource advice.

• Champion change and manage the implementation of new ideas.

• Reinforce team approach throughout functions; support and solicit input from team members at all levels within the company.

Additional Qualifications:

• Thorough knowledge of confidentiality laws related to treating primary care, mental illnesses, and substance abuse.

• Ability to manage a team environment and motivate staff.

• Advanced computer skills.

• Ability to prioritize tasks/duties and manage multiple tasks while meeting deadlines.

• Attentive to detail.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.