General

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Assist in maintaining a spotless environment by disposing of any items left behind by guests, cleaning ashtrays, and/or preparing trash for removal from the pit.
• Have complete knowledge of all Bally's Kansas City Casino events and promotional activities.
• Ensure the safety and security of guests and team members.
• Comply with all policies and procedures established by Bally's Kansas City and departmental management.
• Other duties as assigned or any reasonable request from any member of management.

Dealer

• Create teamwork by helping co-workers with essential functions.
• Deal the game and monitor the monies of the table at all times.
• Maintain game protection procedures over casino gaming cheques, playing cards, and equipment at all times.
• Use all table game equipment correctly.
• Monitor guest play for cheating scams and suspicious variations in play.
• Accurately and promptly pay winning guest bets.
• Attend additional dealer training upon management request.

Supervisor

• Monitor game activity at all times.
• Constructively train and supervise dealers to ensure compliance with casino procedures, rules and regulations.
• Ensure that winning bets are accurately and promptly paid and correct any dealer errors as required.
• Analyze guests' play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.
• Manage administration of table fills and credits, player ratings, and rundowns.
• Control gaming cards and equipment.
• Resolve issues, disputes, and correct errors as needed.
• Develop personnel while ensuring an adequate level of labor is used to perform to the required level of service.
• Assist with the preparation and administration of disciplinary action as necessary.
• Assist in writing and delivering performance reviews for team members.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.